Return & Refund Policy

At JDT Koncepts, a brand owned and operated by Ozee Edge Holdings, LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

• Items must be unused, unworn, and in their original condition.

• All original tags, packaging, and accessories must be included.

• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Underwear

• Swimwear

• Socks

• Gift cards

• Final sale or clearance items

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was shipped. Please contact us within 7 days of receiving your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact Us

For return requests or questions, please contact us at:

Email: support@jdtkoncepts.com

Thank you for choosing JDT Koncepts. Your time is valuable, and we appreciate your trust in our brand.